ACCESSIBILITY
AUTHOR SUPPORT
Protect the work. Then solve the problem.
Choose the closest topic, preserve any affected draft, and send only the details needed to investigate.Account access
Sign-in, callback, onboarding, or profile problems
Start here →Writing or recovery
Autosave, offline changes, missing text, or version conflicts
Start here →Import and sources
Files, chapter detection, source organization, or permissions
Start here →Publishing preparation
ISBN, metadata, cover, EPUB, print, or readiness questions
Start here →Billing
Charges, plan access, credits, receipts, or payment failures
Start here →CONTACT SUPPORT
Send a useful problem report.
Include the page URL, expected result, actual result, approximate time, browser or device, and any visible support reference.- Do not send your password, private key, recovery phrase, or database credentials.
- Share the smallest manuscript excerpt needed to reproduce a writing issue.
- For missing writing, keep the affected tab and device unchanged until you have made a backup.
- For charges, include the provider receipt or transaction reference—not full card details.
SECURITY
Found a possible vulnerability?
[email protected]PRIVACY & COPYRIGHT